The People category in the Blogs Section of the eCabs website

Here one can find informative and interesting blogs which the tech mobility company publishes from time to time.
Please click on the photo above each item to access the original blog post.

Safeguarding the three pillars of technology

Navigating the digital maze: Tales from the tech frontline

/in , /by

In this blog, eCabs Systems & Network Administrator Osama Belaama dives into the digital maze of the three pillars of technology – first line tech support, network, and security.

Tech presents both opportunities and challenges. For businesses like ours, navigating this area requires a keen understanding of tech support, network management, and cybersecurity.

At eCabs Technologies, we believe that technology is the backbone of our operations. And I am committed to realising this every day.

By giving the areas below the attention they deserve, businesses not only ensure smoother operations but also fortify themselves against potential threats.

First line tech support to the rescue

In the vast landscape of technology, first line tech support stands as the front-line defenders, ensuring a smooth experience for end users.

Whenever a user finds a technical glitch, it’s the first line support that rushes to the rescue.

The primary role is not just troubleshooting the cause but also understanding, and guiding users with patience and expertise.

First line tech support makes technology approachable, ensuring a smoother digital experience for everyone. In principle, they are the human touch in an increasingly digital world.

A strong network is not just a luxury

A robust network is essential. Think of it as the highways and roads in a city. The more efficient they are, the smoother the traffic flow.

Similarly, in the digital area, a strong network ensures efficient data transfer, seamless communication, and optimal user experience.

However, just as a pothole can disrupt your drive, network issues can interrupt a business’s operations.

Moreover, as businesses evolve and grow, their networks must be agile and scalable.

Technology is an enabler but not a complete solution. Use it to reduce risk – but be prepared for a breach.

eCabs Systems & Network Administrator Osama Belaama

Utilising a robust network infrastructure not only streamlines communication and traffic flow but also safeguards critical business information against potential cyber threats.

Security: safeguarding the digital system and infrastructure

Finally, the final of the pillars of technology – and the most important aspect of business nowadays – is security.

With a rising number of cyber threats, security isn’t just an option; it’s a priority.

A single breach can lead to financial loss, damage to reputation, and a loss of trust. Therefore, it’s vital for every user to identify the importance of digital security.

Whether it’s about setting strong passwords, MFA (Multifactor Authentication) or understanding phishing threats, a little knowledge can go a long way. Knowledge is always your best defence.

No such thing as 100% invulnerability… ever

This is a crucial fundamental truth.

Despite our best efforts in deploying firewalls, adopting MFA, or integrating IDS (Intrusion Detection System) and IPS (Intrusion Prevention System), the advent of supercomputers and sophisticated hacking techniques has proved that every digital fortress is vulnerable.

Technology is an enabler but not a complete solution. Use it to reduce risk – but be prepared for a breach.

Even with all these advanced warnings, one of the most vulnerable aspects that may result in significant business loss is the user themselves.

According to research, 88% of all cyberattack incidents are caused by an employee. Either due to a mistake or lack of awareness.

An accidental click on a malicious link, a download from an unverified source, or simply entering their credentials on a false page can open floodgates to potential threats.

It is my utmost responsibility to highlight and repeat the importance of caution to users. Staying informed, alert, and proactive is not just a recommendation; it’s a crucial component for you to hold.

Osama Belaama
Osama has a Bachelor’s degree in software development and has completed a Cisco Certified Network Associate (CCNA) course. With almost a decade of experience in the IT sector, he is now furthering his studies by reading for a Master’s in Cybersecurity. In his current role as Systems & Network Administrator, he ensures that eCabs technical systems run seamlessly, assisting users, and ensuring that operations remain consistent and efficient.
People-related career

“My ‘people’ career makes me excited to go to work every day!”

/in , /by

Tracy Vella recently joined the eCabs Technologies family as Head of HR at their offices in Malta. She says that she always wanted a people-related career, even from a very young age. So, a career in HR, particularly recruitment, was a perfect fit for her.

Building a career focused around people

Tracy is originally from the United States but grew up going to Malta regularly, as her extended family lives there. She has a Master’s degree in Psychology, a BA in Psychology, and a dual minor in Human Resource Management and Sociology. Throughout her career, Tracy has worked for both for-profit and non-profit organisations across multiple industries and territories.

“I knew at a very early age that I wanted a career focused around people. And I studied all things people-related in school. So, Human Resources – especially a people-related field such as recruitment – was a natural fit. I’m very excited that all my previous experiences have led me to this new opportunity,” she says.

Why join eCabs Technologies?

The role/opportunity is what initially attracted Tracy to the organisation. However, once she interviewed with the hiring team, she realised that she would be able to grow and thrive in the environment/culture, and with the people she had met as colleagues. 

“We spend so much of our time at the office and with our colleagues. It is important that we feel comfortable and appreciated, and are given the autonomy to succeed in our own way,” she smiles. “If I have any questions, I’m encouraged to ask them. On my second day on the job, we all brought in baked goods and had them over a cup of coffee and a chat! I was also invited to a team building dinner with our Tech team at the end of week one. Everyone is just very approachable and willing to assist, up to and including the CEO.”

What does Tracy do in her day-to-day work?

It is Tracy’s responsibility to ensure that eCabs attracts, recruits, engages, and retains the most viable, talented, and appropriate people to join the eCabs Technologies team. She also works closely with the Marketing team to let the general public know what differentiates eCabs from their competitors. 

“It is important that we feel comfortable and appreciated, and are given the autonomy to succeed in our own way… Everyone is just very approachable and willing to assist, up to and including the CEO.”

eCabs Recruitment & Employment Branding Manager Tracy Vella

“I let people know who we are as an employer, what employment opportunities we currently have available, and why they should join us. If successful in round one, then round two would be to onboard our new team members from a recruitment/HR perspective,” she explains. “I am currently meeting all the team members, assessing recruitment needs, working with our wonderful Marketing team to put together some amazing employer branding campaigns to show that we are an employer of choice.” 

From the USA to Malta

Tracy is from New York and has been living in Malta for just over five years.

“I think the island is amazing, especially the people and the weather! However, every location has its pros and cons. I’m accustomed to businesses being open 24 hours a day, seven days a week; the convenience is unmatched, but the work-life balance can be lacking,” she says. “I think the biggest challenge has been trying to rebuild my ‘community.’ When you relocate, you have to rebuild your network and rediscover your way in a new environment.”

This, of course, is something that the eCabs Technologies HR and Recruitment team can help every new eCabs recruit with.

During her free time, Tracy enjoys spending time outdoors hiking, picnicking, and BBQing. She also loves spending time with her friends and family.

“For me, work-life balance means that you have time for both your professional, as well as your personal responsibilities,” she states. “I totally feel as though I’ve achieved it. I work until I accomplish my tasks at hand. Then once I shut down for the day, I refocus my attention on other people, places, and things. That’s not to say that I am immune from sometimes continuing to try to resolve work-related issues after I leave the office!”

Are you interested in a job with us?

Check out our Careers page today