Posts by Maurice Aquilina

Driver

Report to: Company Directors

Job Summary:
Drives taxicab to transport customers for fee by performing the following duties:

Responsibilities:

  • Communicate with dispatchers by telephone and other means available in order to exchange information and receive requests for passenger service.
  • Record trip information such as time and place of pickup and drop-off, and total fee.
  • Pick-up customers at prearranged locations as requested in a timely manner.
  • Provide customers with information about the local area and points of interest, and/or give advice on hotels and restaurants.
  • Provide passengers with assistance entering and exiting vehicles, and help them with any luggage.
  • Adhere to regulations governing taxi operation and ensure that passengers abide by safety regulations.
  • Test vehicle equipment such as lights, brakes, horns, and windshield wipers, in order to ensure proper operation.
  • Notify dispatchers or company mechanics of vehicle problems.

 

Qualifications & Assets:

  • Communicates well both in writing and verbally
  • Methodical approach with an ability to work under pressure
  • Uses own initiative and can work independently
  • Ability to integrate and work well in a team environment

Call Centre Agent


Report to: Company Directors

Job Summary:
This position calls for smart, well organised, self-motivated individuals with strong communication skills. The successful candidates will be responsible for their contribution to the overall operational performance of the contact centre. Fluent in Maltese, English and at least one additional language

Responsibilities:

  • Deal directly with customers either by telephone, electronically or face to face
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Refer unresolved customer grievances to designated personnel for further investigation
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

 

Qualifications & Assets:

  • Ability to work both individually and in a team environment
  • Ability to multi-task
  • Ability to adapt in a dynamic and constantly changing environment
  • Ability to align personal performance with the contact centre’s objectives
  • Excellent communication skills, both written and verbal
  • Excellent computer skills (experience with Word, Excel and Outlook)
  • Methodical approach with an ability to work under pressure
  • Must have a ‘can do’ attitude
  • Problem-solving and trouble-shooting skills

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